Question 1

What is an OTC desk?

Accepted Answer

An OTC desk lets you buy or sell large amounts of crypto at a fixed price without going through a public exchange. One agreed price for your full order. No slippage. No market impact.

Question 2

What is the minimum trade size?

Accepted Answer

Our OTC desk is available for trades starting from $10,000 USD equivalent.

Question 3

Can I bring my own crypto and sell it?

Accepted Answer

Yes. Whitelist your sending wallet, transfer your crypto in, request a quote, sell, and withdraw fiat directly to your verified bank account.

Question 4

How is OTC different from trading on an exchange?

Accepted Answer

On a public exchange, a large order fills through multiple price levels and each piece gets a slightly worse rate. On Fuze Finance's OTC desk, you agree to one fixed price upfront for the entire order.

Question 5

Are there any extra charges?

Accepted Answer

No. When you see a quote, that is the full and final price, inclusive of all fees and taxes.

Question 6

How much time does the wallet whitelisting process take?

Accepted Answer

Due to the multiple steps and manual intervention involved, whitelisting a wallet can take up to 7 working days.

Question 7

What fiat currencies do you support?

Accepted Answer

We support AED, USD, EUR, GBP, and TRY for fiat-to-crypto and crypto-to-fiat conversions.

Question 8

What checks are conducted in the KYC process?

Accepted Answer

Fuze Finance carries out standard KYC checks in line with regulatory requirements. This involves collecting and verifying identifying information, screening against sanctions lists, and reviewing source of funds and business activities for legal entities. The final step is verifying the bank and wallet addresses that will be used for transactions.

Question 9

How long does the KYC process take?

Accepted Answer

Due to the multiple steps involved, the KYC process can take up to 7 working days. In some cases, if extra checks are needed, we will reach out to you for further information and keep you updated about the progress.

Question 10

What is the wallet whitelisting process?

Accepted Answer

Fuze Finance's wallet whitelisting process consists of two steps. First, we screen your address to ensure it doesn't have any direct or indirect links to known illegitimate wallet addresses. Second, we verify that the wallet address is your own and in your control. In order to establish this, we will ask you to send a specific quantity of tokens to our address.

Question 11

Why does the external wallet I add to Fuze need to be controlled by me?

Accepted Answer

To comply with anti-money laundering regulations, wallets linked to Fuze Finance must be owned and controlled by you. Third-party wallets are technically possible to whitelist, but given the large sums involved in OTC transactions, they would be subject to additional checks and verification, which would affect the overall experience. We are actively exploring ways to enable third-party wallet transfers while solving for the above reasons and will keep you updated.

Question 12

What is the use of quotes?

Accepted Answer

Quotes show you exactly what you'll pay before placing an order. This protects you against price changes in volatile markets, especially when placing large orders. On a public exchange, the price you pay for every partial fill keeps climbing, so you'd only know the average price after the order completes.

Question 13

Can I get quotes for longer than 10 seconds?

Accepted Answer

Fuze Finance does not offer that functionality at the moment. A 10 second price lock is among the highest in the industry. However, if you have a strong use-case for a higher time duration or you are getting higher price locks elsewhere, do let us know and we could structure a bespoke solution for you.

Question 14

What is a settlement?

Accepted Answer

All your buys, sells and swaps over a 24 hour period are added up and settled. For example, if you bought $100 and sold $50 - a net amount of $50 will be deducted from your balance, and the net quantity of tokens will be added to your token balance.

Question 15

How often does a settlement happen?

Accepted Answer

Settlements take place once every 24 hours. You can trade on notional values immediately. For example, if you sell BTC worth $100, that $100 is instantly available for further purchases. However, you will not be able to withdraw it to your bank account until after settlement is completed.

Question 16

Can I request for a settlement to happen sooner?

Accepted Answer

In case you plan to make a really large order, or other exceptional scenarios, we could help. Do write to us with specific details and we could make accommodations for you.

Question 17

How do I initiate a fiat deposit?

Accepted Answer

You can initiate a fiat deposit via the OTC web app. You will be asked to specify the amount, and the bank account from which you'll be making the deposit. Once you do, a deposit id is generated for tracking purposes. You should paste this deposit id in the transaction remarks section when you initiate the bank transfer. We check our bank account for fresh deposits every 12 to 24 hours. Hence the time taken for a deposit to reflect will be 12 to 24 hours plus the time taken for the actual transfer to be processed by the banks.

Question 18

What is the fiat withdrawal process?

Accepted Answer

You can initiate a fiat withdrawal via the OTC web app. You'll be asked to specify the amount, and the bank account to which you want the amount sent. Please keep in mind that the amount is blocked instantly, and will therefore not be available for trading. Our finance team will review the details and initiate the withdrawal from our bank within 12 to 24 hours. Once this is done, you will see the updated status on the OTC web app.

Question 19

Why is my deposit not reflecting in the pre-funded balance?

Accepted Answer

Fuze Finance's team checks if the deposit amount has hit its bank account. Only then do they update the balance available for trade. This process can take 12 to 24 hours, plus the time it takes for the actual transfer to be processed by the banks. During this time, your deposit will still be shown as pending, and the amount will not reflect in your fiat balance.

Question 20

Why am I not allowed to withdraw the total balance?

Accepted Answer

You may have made trades that have not been settled yet, or you may have other withdrawal requests - these amounts would be blocked and you won't be able to withdraw them. The unsettled amounts are shown under the fiat balances page. In the transaction list on the same page, you can also see if there are any pending withdrawal requests.

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Teklifinizi onaylayarak sabitleyin. Böylelikle fiyat kaymasından etkilenmeden işleminizi tamamlayın

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Banka hesabınızı ve cüzdanlarınızı beyaz listeye ekleyin

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